Every customer, one record
Contact details, visits, orders, bookings and notes together, so anyone on your team can pick up where someone else left off.
CRM · customer systems
Every customer, every enquiry, in one place.
A CRM built around your business: every customer, enquiry and booking in one place, whether it came by phone, WhatsApp, your website or the counter, with follow-ups and reminders that run themselves.
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we come to you · written plan · contract first
The problem
A customer forgotten is a customer lost.
When enquiries live in phones, notebooks and inboxes, people fall through the gaps.
A quote nobody chased, a regular nobody thanked, a booking request that arrived on someone’s day off. None of it is anyone’s fault: the information is simply in too many places.
A CRM puts it in one. Every customer has one record, every enquiry lands in the same place, and the next step is written down with a reminder attached, so the business remembers even when people are busy.
What you get
A CRM shaped like your business.
Nothing lost in a phone
Calls, WhatsApp, website forms and your AI receptionist feed straight in, instead of living in one person’s inbox.
Reminders that run themselves
Next steps for your team, and automatic messages for quotes, renewals and rebooking, on the timing you choose.
Every job at a glance
See each open quote, order or job and the stage it’s at, with plain numbers on what’s coming in and where it came from.
Built for your trade
Set up for the way your business works.
AI for restaurants
Answer calls during service, take table bookings and cut no-shows. See it for restaurants.
AI for salons
Answer calls while you're with a client and keep the diary full. See it for salons.
AI for dental practices
Answer every patient call, with reminders and recalls handled for you. See it for dental practices.
How it works
Four steps. No guesswork.
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01 / Visit
We see how you work
Where enquiries arrive, who answers them and what happens next. Outside London, by video.
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02 / Plan
You get a written plan
The records, steps and connections your CRM needs, agreed in a contract before any work.
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03 / Build
We build and test it
Set up on accounts in your name, connected to the tools you already use, tested with your team.
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04 / Support
We hand it over properly
Training, plain written guides, and support for changes as your business grows.
Questions
Straight answers.
What is a CRM, and does a small business need one?
A CRM (customer relationship management system) is one place for your customers: who they are, what they bought or booked, what they asked and what happens next. If enquiries arrive by phone, WhatsApp, email and Instagram and end up in different places, a simple CRM stops people slipping through the gaps.
Why a custom CRM instead of an off-the-shelf one?
Off-the-shelf tools suit some businesses well, and if one suits yours we’ll tell you. We build custom when your work doesn’t fit their forms: then your CRM only has the fields and steps your team actually uses, under your brand.
Can it connect to WhatsApp, my website and my bookings?
Yes, where those tools allow it. Enquiries from your website, WhatsApp, your AI receptionist and your booking system can arrive in the CRM automatically. We confirm each connection during the visit.
Who owns the customer data?
You do. It’s set up on accounts in your name, only the people you choose can see it, and we agree in the written plan what is stored and why.
How do we start?
Send us a WhatsApp message. We see how customers and enquiries move through your business today and give you a written plan before any work begins.
Let's build yours
Every customer remembered. Every enquiry answered.
Chat on WhatsApp
we come to you · written plan · contract first