Instant answers
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WhatsApp automation · small businesses
WhatsApp that answers while you get on with work.
Automate the WhatsApp messages your business sends and answers every day: instant replies to common questions, booking confirmations and reminders, and a smooth hand-over to a person when it matters.
Chat on WhatsApp
we come to you · written plan · contract first
The problem
Your customers are on WhatsApp. So is your day.
Answering the same WhatsApp questions by hand eats into time you don't have.
Customers message to ask if you're open, whether there's availability, where to park, or to confirm a booking. Each message is small, but together they pull you away from the work in front of you, and slow replies lose people.
WhatsApp automation answers the routine messages instantly in your business's tone, sends confirmations and reminders on time, and passes anything that needs a person straight to you, with the conversation history in front of you.
What we automate
What we set up on your WhatsApp.
Confirmations & reminders
Booking confirmations and reminders sent automatically, to cut no-shows.
Order & enquiry updates
Customers kept up to date at the right moments, without you typing the same message again.
A person when it matters
Complaints, complex questions and anything sensitive go straight to you or your team.
Within the rules
Set up properly, within WhatsApp's rules.
Opt-in first
Business-initiated messages only go to customers who have agreed to hear from you on WhatsApp.
Approved message templates
Messages you start, such as reminders, use templates approved by WhatsApp, as its business rules require.
Easy opt-out
Customers can stop messages at any time, and their choice is respected straight away.
Your account, your data
Everything runs on a WhatsApp Business account in your business's name.
How it works
Four steps. No guesswork.
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01 / Visit
We see how you work
Time at your counter, phone and screens. Outside London, by video.
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02 / Plan
You get a written plan
What we'd set up first and how it fits your day, agreed in a contract before any work.
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03 / Build
We build and test it
Set up on accounts in your name, connected to the tools you already use, tested with your team.
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04 / Support
We hand it over properly
Training, plain written guides, and support for changes as your business grows.
Questions
Straight answers.
Can I automate WhatsApp messages for my business?
Yes. Using the WhatsApp Business Platform, replies to customer messages, booking confirmations, reminders and updates can be automated, with a person taking over whenever needed.
Do customers need to opt in?
For messages your business starts, yes. WhatsApp requires customers to agree to receive messages from you, and those messages must use approved templates. Replies to customers who message you first are handled within WhatsApp's customer service window.
Will it feel robotic to my customers?
Replies are written in your business's tone and answer from your own information. When a conversation needs a person, it is handed over with the full history.
Can it work with my booking system?
Often, yes. Where your booking system allows a connection, confirmations and reminders are sent automatically. We check this during our visit.
Is this the same as a chatbot?
It's the same idea on WhatsApp. The same knowledge can also power an AI chatbot on your website and an AI receptionist for phone calls.
How do we start?
Send us a WhatsApp message. We look at the messages you handle each day and give you a written plan before any work begins.
Let's build yours
Let WhatsApp handle the routine.
Chat on WhatsApp
we come to you · written plan · contract first